Category: Troubleshooting

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Apple Mac Troubleshooting

Two quick troubleshoot steps to eliminate many common MacBook issues.  Read all of the details below, or just go ahead and run both reset options to quickly eliminate many common Mac issues.

SMC what??  Problems with your power button, display lid, battery, thermal management, Sudden Motion Sensor, ambient light sensing, keyboard backlight, status indicator light, external display, noisy fan, charging problems, USB-C connectivity, random or not going to sleep…  Reset the System Managment Controller (SMS) on your Mac by following

While this may be quite funny to say if you’re a fifth grader, this is no laughing matter to solve many common problems with sound, display, startup-disk, time zone, and kernel panic, type issues.  Go ahead, it just takes a bit of keyboard coordination when starting up your Mac to reset the NVRAM or PRAM!

Some MacBook and MacBook Pro keyboards may be eligible for free keyboard repair.  If you are experience issues with “sticky” keys or inconsistent typing see if your model is covered for free repairs.

Do you have battery issues in your 13-inch MacBook Pro (non Touch Bar)?  You may be eligible for a free battery replacement by checking your serial number here.

USB-C power cable

Got USB-C?  Some Apple USB-C charge cables provided with MacBooks before June 2015 may be eligible for a replacement.

Still having problems?  Is your data backed up?  Contact one of our technicians for more troubleshooting assistance.

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Microsoft Windows Troubleshooting

Many issues with your Microsoft Windows computer or laptop can be resolved with a few troubleshooting steps.

  • Ensure all Microsoft security updates are installed.  
    • For Windows 10, verify the security update settings. 
    • Click here to check for Microsoft Windows Updates now.
Choose “Open Settings” to automatically check for updates.

Hint: Search for “check for updates” in the Windows search box, 

and choose “check for updates” system settings when displayed.

  • We suggest several changes from Microsoft’s default settings to ensure you have the best experience with your computer.
  • Choose “Advanced Options” in the Windows Updates dialog box, then ensure the options are “on” for “other Microsoft products” as well as to “show a reminder” when Microsoft will restart your computer.
  • Then scroll near the bottom of the screen and choose “Delivery Optimization”, and verify the option to “Allow downloads from other PCs” is turned “off”.  This is typically not desired as this can typically cause performance issues on other computers at inopportune times.
  • Run a virus and malware scan as often times clicking on a malicious email link or browser link when searching online can install unsuspected software or changes to your software configurations.
  • Restart your device at least weekly to ensure that the latest software and operating system security updates have been installed as well as to clear any problematic application issues.
  • Are you backing up your important files to protect from hardware failures, theft, loss, or damage?  Make sure that you have a data backup plan before something disastrous happens to you!

If you need assistance on any of these steps contact us for additional service.